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Ceiling Lights FAQs

  • How do I place an order for ceiling lights?

    You are able to do this easily on the Light Planet site. Simply add a ceiling light/s to the cart, go through checkout and make your payment. Alternatively, give us a call at 1300 533 489 to place an order for ceiling lights. If you’ve got a Trade Account, one benefit is you can order and go through checkout without payment required.

  • To purchase ceiling lights, what are the payment options?

    Light Planet accepts both MasterCard and Visa and we charge 0.00% interest. PayPal payments are accepted as well. In the near future, so will be payments via AfterPay.

  • How can I track my order for ceiling lights?

    Our automated tracking platform currently is still in production. Orders for now can be tracked through our internal inventory system. Simply give us a call at 1300 533 489 to check on your order.

  • Am I able to order ceiling lights from Light Planet if I'm not a contractor?

    Absolutely. Light Planet prides itself on providing quality ceiling lights and other lighting products at unbeatable prices. To make a purchase, simply add an item/s to your cart, and from there follow checkout instructions and pay using credit card or via PayPal. For any enquiries, you can call us.

  • Can my order for ceiling lights be returned?

    Yes, not a problem at all. You have a total of 30 days to return any Light Planet product except for Fire Sale items. No hassles. No restocking fees applied. Please note that any returns must be in their original state. And also, returns need to be done at your own cost. You are free to courier, post or simply drop it into our distribution centre at Port Melbourne. Call us if you decide to return your ceiling light.

  • What are your warranty policies for ceiling light orders?

    Our Light Planet warranty policies for all our products are found on the main Light Planet FAQ page.

  • Can I pick up my ceiling lights at your location?

    Yes. Visit Light Planet’s distribution warehouse in Port Melbourne, which is very accessible to the Melbourne CBD, just right off the freeway. Pickups can be done anytime from 7:15-17:00, Monday to Friday.

  • Do you offer same day deliveries for ceiling lights?

    Yes, we do for orders in Melbourne metropolitan locations received before 11:00am, as we can get most goods out within the same day. If you are in regional Victoria, orders mainly take about 24 hours for delivery if placed before 1:00pm on the day prior.

    For order to areas in South Australia or New South Wales, deliveries usually take 1-3 days. For any order to areas in Northern Territory, Queensland or Western Australia, please allow up to 7 days for delivery.+

    For all information on shipping and delivery costs, you may refer to the main Light Planet FAQ page.

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