Commonly Asked Questions
Simple… Either place orders on-line (via this website) by adding an item to the cart, checking out and making payment, or give us call on 1300 533 489 to place an order over the phone. Credit cards are accepted with 0.0% interest fees. Should you have a Trade Account, you can obviously check out with no payment required.
Piece of cake… simply hit the register link, fill in the form and submit it. You should usually receive a response within 24 hours. Once your submission has been verified successfully you will receive an email with your login details. You will instantly see that your trade discount has been applied and you can start saving!
You sure can. Registrations can be done via the registration link. We require the digital form to be filled out and submitted. Once your form has been received via trade applications team, it will be vetted and checked. Please allow up to 7 days for this process to take place. Once approved you will be notified via an email and provided website login details should you not already have them. Please feel free to call us any time on 1300 533 489 should you have any questions.
Our automated tracking platform is currently in production. For now all orders can be tracked via our internal inventory system. Simply give us a call on 1300 533 489 to check on your order.
No problems. You have up to 30 days to return any Light Planet product excluding Fire Sale items. No restocking fees, no hassles.
Please note that all return must be in their original state. Please ensure that you protect all packaging both internal and external to ensure that a return can be honoured.
Also, returns are done at your own cost. Please feel free to post, courier or simply drop it into our Port Melbourne distribution centre.
To request a return, simply call us on: 1300 533 489
You certainly can. Our distribution warehouse is located in Port Melbourne. It’s very accessible to the city and just off the freeway. Pick up times are between 7:15 am and 5 pm Monday to Friday.
That’s a yes. For all Melbourne metropolitan orders received prior to 11.00 am, we can get most goods out to you the same day.
Should you be in regional Victoria orders mostly take 24 hours to be delivered if received prior to 1 pm the day before.
For all orders to NSW or SA, they usually take 1 – 3 days to arrive.
For order to WA, QLD and NT please allow up to 5 days for delivery.
Please note that there may be some delays due to our current pandemic ; )
We sure do. For all Victorian and New South Wales orders over the value of $250, Light Planet offer free shipping! Should your Victorian or New South Wales order be under the $250 mark, Light Planet offer a fixed $18+GST rate.
For orders outside of both Victoria and New South Wales, the minimum free order value is $500 or over. Should your orders outside of both Victoria and New South Wales be under the $500 mark, Light Planet offer a fixed $28+GST rate.
Please note that all shipping rates exclude poles.
For further information in relation to our shipping policies please click on the Delivery & Shipping link below.